RETURNS

RETURNS & EXCHANGES 

If you are not happy with your purchase, you can return it for a refund or store credit, the choice is yours. Returns must be requested within 7 days of receiving your item(s) and returned to us within 14 days. Once we receive your item(s), please allow 2-3 Business Days for your return to be processed. Email us at returns@fadewomen.com for your return form.

Please note:

  • Item(s) must be in their original condition with all tags attached. They must not be used, washed or soiled and damaged in any way (this includes makeup stains and/or traces of perfume, deodorant or body odour).
  • In the event a return does not meet the set standards, FADE reserves the right to reject the return.
  • Postage is not reimbursed. Refunds are issued on the purchase price only.
  • We cannot guarantee sizes or styles will be available when exchanging items, if this is the case we will provide a full refund for the item(s).
  • All Gift Card sales are final, we do not refund the value of Gift Cards.
  • Refunds, exchanges or credit notes are not offered for sale items or discounted offers. 

RETURN ON BIRTHDAY SALE & ONLINE WAREHOUSE SALE ITEMS

Due to the nature of our annual online warehouse sale, all sale items are final. We do not offer refunds, returns or exchanges on sale items.  

Due to the volume of orders placed on our birthday sale, we do not offer refunds on sale items. All orders purchased with a 50% off or higher discount are final sale. 

 

COST OF RETURNS

The freight cost for change of mind returns will be at your expense and the goods are your responsibility until they reach our office. Please consider using a trackable shipping service or purchasing shipping insurance. FADE is not responsible for any item lost in transit.

FAULTY ITEMS

If you have received an item you believe to be faulty, please email us immediately at returns@fadewomen.com. Be sure to provide details on your faulty item, and supporting photos. Refunds and store credits will be issued for manufacturing faults, but not general wear and tear. It remains at the discretion of FADE whether the item will be accepted.

In the circumstance the garment is deemed faulty:

  • We will issue a replacement of this style if stock is available with a return parcel for the faulty item to be returned to us.
  • If the faulty item is no longer in stock, we will issue you a full refund or credit note of the full amount to use towards another item.
We process all returns within five days of receiving your items. We will send you an email with the details of your processed return. Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address on the original order.
STORE CREDITS
Store credits can be used to make a future purchase and are valid for 12 months from date of issue.
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